Student Assistant – Services for Students with Disabilities (SSD)
The Student Assistant for the Services for Students with Disabilities (SSD) office plays a vital dual role in supporting both front desk operations and accessible instructional material production. This position ensures a welcoming, inclusive environment for students, staff, faculty, and guests while also contributing to the creation of accessible media for students.
Front Desk & Testing Support
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Greet and assist students, staff, faculty, and guests, serving as the first point of contact.
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Answer phone calls, direct inquiries, and schedule appointments.
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Provide general office support, including data entry, paperwork processing, and the use of office equipment.
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Assist with student testing accommodations:
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Prepare, start, and close exams.
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Serve as a reader/scribe when needed.
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Support students with testing-related questions.
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Represent SSD at campus events and assist with special projects.
Accessible Instructional Materials Support
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Convert course materials (textbooks, lab manuals, lecture slides, handouts) into accessible formats using OCR and other software.
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Proofread and edit documents, including those with complex formatting (symbols, tables, images).
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Prepare physical materials for scanning and electronic conversion.
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Print and emboss hardcopy materials as needed.
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Create and edit accessible multimedia (captions, transcripts, audio descriptions).
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Maintain accurate production records in both written and electronic formats.
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Exceptional attention to detail, strong organizational skills, and the ability to manage multiple tasks and interruptions effectively.
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Professional demeanor with a commitment to excellent customer service, empathy, and responsiveness to diverse student needs in an inclusive environment.
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Strong verbal and written communication skills, with the ability to exercise sound judgment and maintain confidentiality.
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Proficiency with multiple operating systems (Windows, Mac, Android, iOS), Microsoft Office Suite, Google Suite, Adobe Acrobat, and general office equipment (multi-line phones, copier/scanner/fax); ability to quickly learn new technologies and software.
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Ability to work both independently and collaboratively to meet deadlines and program needs.
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Experience working with or supporting individuals with disabilities preferred.
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Willingness to participate in SSD programs and activities as assigned.
